退款政策

Change of Mind and Incorrect Selection

Please choose your books carefully before placing your order.

We do not accept returns, exchanges or refunds for change of mind or incorrect selection, including where a customer has selected the wrong title, edition, level or difficulty.

Book levels and recommendations are provided as general guidance only. Suitability and difficulty may vary between students. Where sample pages are available, we recommend reviewing them before placing your order.

Special Order Items

Special Order items are sourced from our suppliers after your order is placed.

Once the supplier order has been placed, Special Order items cannot be cancelled or returned for change of mind or incorrect selection.

If we are unable to source an item, or there is a significant unexpected delay, we will contact you regarding available cancellation and refund options.

Incorrect or Damaged Items

Please inspect your order when it arrives.

If you receive an incorrect item, or an item is damaged in transit, please contact us within 7 days of delivery so we can assist you promptly.

Please include your order number and, where possible, photos of the item and packaging.

This notification period does not affect your rights under the Australian Consumer Law.

Faulty Items

If you believe an item is faulty or has a manufacturing defect, please contact us at order@adasbook.com.au with your order number and details of the issue.

We will assess the matter and provide an appropriate remedy in accordance with the Australian Consumer Law.

Refunds

Where a refund is approved, it will normally be issued to the original payment method.

Processing times may vary depending on your bank or payment provider.

Australian Consumer Law

Nothing in this policy excludes or limits any rights or remedies that cannot be excluded under the Australian Consumer Law.

Questions?

Email: order@adasbook.com.au